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Customer Service Agent (m/f)

The gamigo group is a thriving and fast-growing company within the games market. We have an ample portfolio of online and mobile games at command, including a variety of leading MMO role playing and strategy games. Our company focuses primarily on games operations on the European and American market. With more than 100 million registered users and a broad range of gaming portals, the gamigo group turned into one of the leading gaming providers.

To enhance our team at our location in Hamburg at the earliest opportunity, we are looking for a

Customer Service Agent (m/w)

Your responsibilities:

  • Answering e-mail customer support tickets in a professional manner
  • Working close with the Product Team
  • Analysing and reporting InGame problems to the Product Teams
  • Usage of admin and operational tools to deliver a high quality and fast support track
  • Ensuring that every player and character gets a bit of the spotlight
  • Implementing and improving quality standards within our products together with the Team Leads
  • Working in a team and share information across multiple international teams

Your qualification:

  • Experience in customer support
  • Experience with and passion for online games
  • Very good German and good French skills or English skills
  • Ability to handle difficult customers in a polite, professional manner
  • Ability to work under pressure and organize well
  • Team player who works and communicates well with others
  • High quality standards and customer focus

What we offer:

An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues. 

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