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Billing Agent (m/f)

 

The gamigo group is a thriving and fast-growing company within the games market. We have an ample portfolio of online and mobile games at command, including a variety of leading MMO role playing and strategy games. Our company focuses primarily on games operations on the European and American market. With more than 100 million registered users and a broad range of gaming portals, the gamigo group turned into one of the leading gaming providers.

To enhance our team at our location in Hamburg at the earliest opportunity, we are looking for a

Billing Agent (m/f)

Your responsibilities:

  • Answer to customer support tickets in a professional manner in multiple languages      
  • Investigate fraud reports
  • Deliver virtual promotion prizes using proprietary software
  • Generate reports for managers
  • Work in a team and share information across multiple international teams
  • Work weekend shifts at least one time per month
  • Chargebacks management

Your profile:

  • Working knowledge of English and one of the following languages: French, German, Spanish or Portuguese
  • At least 1-year experience in a professional environment
  • Strong numeracy and literacy skills
  • Experience in online payment solutions is a plus
  • Strong task focus and strong attention to detail
  • Knowledge of common operating systems and MS Office
  • Passion for working in a startup environment within a performance-driven company
  • Basic knowledge of Massively Multiplayer Online (MMO) games is a plus

What we offer:

An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues. We are looking forward to your application in German or English. You can address your application to Josephine Herweg.

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