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Customer Service Agent (m/f)

The gamigo group is a thriving and fast-growing company within the games market. We have an ample portfolio of online and mobile games at command, including a variety of leading MMO role playing and strategy games. Our company focuses primarily on games operations on the European and American market. With more than 100 million registered users and a broad range of gaming portals, the gamigo group turned into one of the leading gaming providers.

To enhance our team at our location in Hamburg at the earliest opportunity, we are looking for a

Customer Service Agent (m/f)


Your responsibilities: 

  • Answering e-mail customer support tickets in a professional manner
  • Working close with the Product Team
  • Analysing and reporting InGame problems to the Product Teams
  • Usage of admin and operational tools to deliver a high quality and fast support track
  • Ensuring that every player and character gets a bit of the spotlight
  • Implementing and improving quality standards within our products together with the Team Leads
  • Working in a team and share information across multiple international teams


Your qualifications: 

  • Experience with and passion for online games
  • Very good English and German skills, very good French skills are a plus
  • Ability to handle difficult customers in a polite, professional manner
  • Team player who works and communicates well with others
  • High quality standards and customer focus


What we offer:

An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects. Apart from healthy and eco-friendly extras (e.g. fresh fruit every day and subsidisation of the ProfiCard) and an office right in the centre of Altona, we offer further interesting benefits to our employees, which you can find on our corporate website.


Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues. We are looking forward to your application including your possible start date and salary expectation in German or English. You can address your application to Elisabeth Bargstädt.

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