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Game Master (m/f)

Aeria Games is a leading publisher for multiplayer online games in the free-to-play market with a broad spectrum of development partners. The Berlin-based company with satellite offices in San Francisco and Seoul develops and publishes high-quality PC, mobile and browser-based games worldwide in nine languages. Aeria's diverse portfolio includes titles such as Echo of Soul, Shaiya, Dawn of Gods, the football manager Goal One and many other games from a wide range of genres. Since July 2016, Aeria Games belongs to the Hamburg-based gamigo group.

To enhance our team at our location in Berlin at the earliest opportunity, we are looking for a

Game Master (m/f)

Your responsibilities:

  • Communicate with customers to understand their needs and demands
  • Support the answering of e-mail support tickets with game knowledge
  • Ensure that every player and character gets a bit of the spotlight
  • Write compelling error-free texts to increase player participation or sales
  • Support and promote in-game and forum events
  • Maintain a fun and cooperative gaming community
  • Test and write bug reports for content in development
  • Create game knowledge bases to share information throughout the company
  • Work in an international team supported by several other departments
  • Support the Product Manager in regards to the execution of sales and other tasks


Your qualifications:

  • Experience with and passion for online games (MMOs and/or Shooters is a plus)
  • Proficient in English and at least one additional European language
  • Experience in growing or moderating an online community and sales is a plus
  • Ability to handle difficult customers in a polite, professional manner
  • Willingness to work during peak gaming hours: nights, weekends, holidays
  • Team player with a pro-active attitude


What we offer:

  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
  • A fun and lively work environment in an energetic gaming company in the very heart of Berlin (Kreuzberg)
  • A very international team of passionate colleagues
  • Regular company parties, team events and a gaming room
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