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Customer Service Agent (m/f)

The Münster-based Looki Publishing GmbH, founded in 2011, is one of the most important publishers of internationally successful online games with a focus on Europe, South America and the Arab region. With popular titles like Empire Universe 3, Desert Operations and Wargame 1942, Looki Publishing GmbH reaches more than 30 million registered user accounts worldwide. All games are Free-to-Play in up to 17 languages. The company also runs a number of leading international entertainment platforms. Since 2015, Looki Publishing GmbH is part of the gamigo group.

 

To enhance our team at our location in Münster at the earliest opportunity, we are looking for a

Customer Service Agent (m/f)

 

Your responsibilities:  

  • Answering e-mail customer support tickets in a professional manner
  • Working close with the Game Master Team and Product Coordinators
  • Analysing and reporting InGame problems to the Product Teams
  • Usage of admin and operational tools to deliver a high quality and fast support track
  • Ensuring that every player and character gets a bit of the spotlight
  • Implementing and improving quality standards within our products together with the Team Leads
  • Working in a team and share information across multiple international teams

 

Your qualifications:  

  • Experience in customer support
  • Experience with and passion for online or mobile games
  • Proficient in English and German
  • Ability to handle difficult customers in a polite, professional manner
  • Willingness to work during peak gaming hours: nights, weekends, holidays
  • Team player with a pro-active attitude

 

What we offer:

An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues.

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